TERMS & CONDITIONS

At City Travellers Auckland we want you to have a safe and enjoyable time with us.  We do have a number of policies and other collateral that you may find useful and should be aware of:

Booking Terms & Conditions

• Check in time is 1400hrs and check out is 1000hrs
• Check in or check out outside these times is subject to availability and subject to additional charges
• Reservations must be guaranteed with a credit card.  This will not be charged when making a booking but will secure the reservation
• Bookings cancelled within 24hrs of the day of arrival are subject to a cancellation fee of one night’s accommodation, cancellation on arrival or during your stay will incur 100% payment with no refund.
• Reservation dates can be changed within 48hrs of check in but changing dates are subject to availability and rate change during peak periods
• In the case of a no-show, a fee of one night’s accommodation will be charged to your credit card for each room booked
• Bookings not secured with a credit card are subject to cancellation by 6pm on day of arrival

Cash Policy

• Full accommodation payment is required upon check in
• A bond of up to $385 per night is required for any incidental charges incurred during your stay
• Photo ID (Driver’s Licence or Passport) must be presented on Check-In
• The room will be checked prior to departure
• Should there be no incidental charges, the bond will be returned in full on departure

Smoking Policy

City Travellers Auckland is proudly a Non-Smoking building. Should you wish to smoke, we ask that you do so outside of the building. All rooms are fitted with smoke and fire alarms which will detect cigarette smoke. Should you smoke in the room, there will be an additional charge for cleaning of $150 per room.

Guest Visitor Policy

Guests must meet visitors in the lobby and accompany them to their room. Our staff will advise you of visitor arrivals however due to security reasons, we will not allow visitors unaccompanied access to rooms.

No Party/Noise Policy

City Travellers Auckland will not accept a reservation when the intent is to have a party or function.

If we become aware that a party is planned or in progress, or should excessive noise disturb other guests, immediate notification will be given to the guest  concerned that City Travellers Auckland has a no party policy and out of respect to other guests, excessive noise is not permitted and must cease immediately. Should this noise continue and disturb others, guests involved will be asked to vacate the property with no refund in accommodation costs.

Child Policy

Children under the age of 18 are not permitted to stay at City Travellers Auckland unless supervised by a parent or guardian.

Left Luggage Policy

City Travellers Auckland is happy to store your luggage for a maximum of 24 hours.  While best endeavours are made to ensure the safety of your property, we take no responsibility for loss, theft or damage to luggage while in our care.

Loss or theft of Guest property

While best endeavours are made to ensure the safety of your property during your stay with us, City Travellers Auckland takes no responsibility for loss, theft or damage to guest property. Security measures are in place to ensure the safety of guests and their property and we encourage guests not to leave valuable items unattended.

Responsible Tourism Policy

At City Travellers Auckland we believe that we all need to take responsibility and contribute to a sustainable green and clean New Zealand.

By encouraging our team and guests to only use as many resources as required, we’re helping to maintain a better environment for us all to live, work and play in for many years to come.

We believe in protecting New Zealand’s environment and want to ensure that your children and their children can visit and enjoy it too.

Most of our guests want to help, so if you’re interested in contributing, ask about ways that you can reduce, reuse, recycle to help build a more sustainable community during your stay with us.